Refund and Cancellation Policy
At Chocovic, we are dedicated to delivering high-quality sweets to our valued customers. We sincerely hope you relish our products as much as we do. However, we understand that situations may arise where you may need to seek a refund or address an issue. Please read our refund and cancellation policy carefully.
Due to the unique nature of our products, we are unable to accept returns. Nevertheless, we are committed to resolving any concerns you may have. You are eligible for a refund or replacement in the following circumstances:
- Product Dissatisfaction: If you are not satisfied with a product, please contact us within 24 hours of receiving your order. Provide a photo of the product in question.
- Incorrect or Damaged Order: If you have received an incorrect or damaged order, please get in touch with us within 24 hours of receiving it. Include a photo of the damaged or incorrect item.
Once we have the necessary information, our Quality Control team and Shipping partner will investigate the issue to provide a resolution.
Contact No.:- +91 8557004000 (10am – 7pm)
Mail:- [email protected]
We strive to ensure every order is perfect, and we are eager to rectify any issues promptly.
Conditions for Refund:
For a refund or replacement, your item must meet the following conditions:
- It must be in the same condition as received, unworn or unused, with all tags intact.
- It should be in its original packaging.
- Provide a receipt or proof of purchase.
Upon contacting us at [email protected], we will guide you on how to return the item to the address provided by us. We will internally inspect the returned item and notify you regarding the approval status of your refund. If approved, the refund will be processed automatically through your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Damages and Issues
We strongly recommend inspecting your order upon delivery. If you receive a defective, damaged, or incorrect product, please contact us immediately at [email protected]. We will promptly assess the issue and take appropriate action to make it right.
Once an order is confirmed, we are unable to cancel or make any changes to it. If you wish to add products to your order, please place a new order and leave us a note. We will do our best to accommodate your request and ship the orders together.
We value your satisfaction and are committed to providing you with a positive shopping experience. If you have any questions or require assistance, please do not hesitate to contact us. Thank you for choosing Chocovic.